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(Hosting-NewsWire.com, October 18, 2016 ) Customer intelligence is the type of BI used for collection of the customer data and analyze it. It is an emerging technology for better understanding of the customer experience insights. It also offers organizations with financially accountable view of their customer information. It helps organizations in understanding their top customers with their improving financial performance. Businesses are using CI as a method to understand what their customers are doing and why. Nowadays, CI solutions are integrated with CRM software for better tracking and give consolidated results.
The customer intelligence market is expected to have a CAGR of 20.4% during the period 2015-2020, mainly driven by adoption of vertical specific solution across end users. Telecom and retail segment are the major end-user of the CI solution as they invest a lot in understanding their customers. The global customer intelligence region market is analyzed by six regions - North America, Western Europe, Asia-Pacific, Central Eastern Europe (CEE), Middle East & Africa and Latin America. North America is the most matured markets owing to its extensive infrastructure and the number of companies investing in the market. For more information about http://www.reportsweb.com/Customer-Intelligence-Market,-Solutions-[Web-Analytics,-Social-Media-Analytics,-Voice-Analytics,-Mobile-Analytics],-Services,-Deployment,-Industry-Verticals,-Regions,-and-Vendor-Profiling---Global-Market-Drivers,-Opportunities,-Trends,-and-Forecasts,-2015 One of the major trend in the market is a swift transition from multi-channel customer engagement in Omni-channel customer engagement. The customer's entire journey is tracked across all channels in order to create a consistent, enhanced customer experience. With the emergence of technologies like big data, advanced analytics, which analyses information from multichannel (web, mobile applications, social media, Voice over customer) in real-time to produce customized offers in a split of a second. However, the lack of professionals to understand the technology and use the customer data will impact the growth of the market in the developing regions.
The organizations adopt a customer intelligence solution to increase revenue share, attract new customers, increase customer retention and modify or introduce new products, optimize operations. Major capabilities of customer intelligence solution are predictive analytics, decision management, real-time scoring, customer engagement, cross-campaign optimization, customer lifetime value segmentation. Some of the major market players include IBM, Oracle, Qilk, SAS, SAP, and Tableau. Request Sample Copy at http://www.reportsweb.com/inquiry&RW00020245/sample
Vendor Profiles: Market Size & Analysis 10.1 SAS Institute Inc. 10.1.1 Overview 10.1.2 Financial Health 10.1.3 Business Units 10.1.3.1 Overall 10.1.3.2 Market Specific 10.1.4 SWOT Analysis 10.1.5 Key Business Priorities 10.1.6 Business Strategy & Views 10.2 Open Text Corporation 10.2.1 Overview 10.2.2 Financial Health 10.2.3 Business Units 10.2.3.1 Overall 10.2.3.2 Market Specific 10.2.4 SWOT Analysis 10.2.5 Key Business Priorities 10.2.6 Business Strategy & Views 10.3 Qlik International AB 10.3.1 Overview 10.3.2 Financial Health 10.3.3 Business Units 10.3.3.1 Overall 10.3.3.2 Market Specific 10.3.4 SWOT Analysis 10.3.5 Key Business Priorities 10.3.6 Business Strategy & Views 10.4 Verint Systems 10.4.1 Overview 10.4.2 Financial Health 10.4.3 Business Units 10.4.3.1 Overall 10.4.3.2 Market Specific 10.4.4 SWOT Analysis 10.4.5 Key Business Priorities 10.4.6 Business Strategy & Views 10.5 Tableau Software 10.5.1 Overview 10.5.2 Financial Health 10.5.3 Business Units 10.5.3.1 Overall 10.5.3.2 Market Specific 10.5.4 SWOT Analysis 10.5.5 Key Business Priorities 10.5.6 Business Strategy & Views 10.6 FICO 10.6.1 Overview 10.6.2 Financial Health 10.6.3 Business Units 10.6.3.1 Overall 10.6.3.2 Market Specific 10.6.4 SWOT Analysis 10.6.5 Key Business Priorities 10.6.6 Business Strategy & Views 10.7 Information Builders Inc. 10.7.1 Overview 10.7.2 Business Units 10.7.2.1 Overall 10.7.2.2 Market Specific 10.7.3 SWOT Analysis 10.7.4 Key Business Priorities 10.7.5 Business Strategy & Views 10.8 Angoss Software Corp 10.8.1 Overview 10.8.2 Business Units 10.8.2.1 Overall 10.8.2.2 Market Specific 10.8.3 SWOT Analysis 10.8.4 Business Strategy & Views
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Source: EmailWire.Com
Source: EmailWire.com
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