|
Home | Submit Press Release | Advertise | Submit Website
(Hosting-NewsWire.com, July 07, 2016 ) Outsourcing and in-house models are the two ways through which businesses can obtain technical support. Products and services offered by most technical support organizations are mostly similar. However, quality differentiation helps outsourcing enterprises gain a competitive edge over others in securing lifetime customer relationships. IT companies are now increasingly shifting their focus from a cost reduction approach to customer-centric services. Typically, technical support service organizations are managed as cost centers. Earlier, providers focused on key success metrics, such as efficiency, productivity, and regulatory compliance, instead of customer satisfaction. However, providers now prefer a balanced scorecard of metrics that includes not only costs and compliance but also measurements to gauge customer satisfaction levels.
Technavios analysts forecast the global technical support outsourcing market to grow at a CAGR of 6.53% during the period 2016-2020.
To Get Sample Copy of Report visit @ http://www.researchmoz.us/enquiry.php?type=S&repid=745949
Covered in this report The report covers the present scenario and the growth prospects of the global technical support outsourcing market for 2016-2020.
The market is divided into the following segments based on geography: Americas APAC EMEA
New report, Global Technical Support Outsourcing Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors Hudson Software Inforonics Global Services Qcom Outsourcing Wipro
Browse Detail Report With TOC @ http://www.researchmoz.us/global-technical-support-outsourcing-market-2016-2020-report.html
Other prominent vendors Atos Attivasoft CGI Group Ciber CompuCom CSC Dell Dynasis Fujitsu Genpact Getronics HCL Technologies HP IBM iYogi Kayako Maintech Northrop Grumman Pomeroy Stefanini Support.com TCS TELUS International T-Systems Unisys Xerox
Market driver Need to focus on core competencies and improve efficiency For a full, detailed list, view our report
Market challenge Loss of control in customer service quality For a full, detailed list, view our report
Market trend Growing popularity among SMEs For a full, detailed list, view our report
Key questions answered in this report What will the market size be in 2020 and what will the growth rate be? What are the key market trends? What is driving this market? What are the challenges to market growth? Who are the key vendors in this market space? What are the market opportunities and threats faced by the key vendors? What are the strengths and weaknesses of the key vendors?
Make an Enquiry of this report @ http://www.researchmoz.us/enquiry.php?type=E&repid=745949
About ResearchMoz
ResearchMoz is the one stop online destination to find and buy market research reports & Industry Analysis. We fulfill all your research needs spanning across industry verticals with our huge collection of market research reports. We provide our services to all sizes of organizations and across all industry verticals and markets. Our Research Coordinators have in-depth knowledge of reports as well as publishers and will assist you in making an informed decision by giving you unbiased and deep insights on which reports will satisfy your needs at the best price.
For More Information Kindly Contact:
ResearchMoz Mr. Nachiket Ghumare, Tel: +1-518-621-2074 USA-Canada Toll Free: 866-997-4948 Email: sales@researchmoz.us
Follow us on LinkedIn @ http://bit.ly/1TBmnVG
Researchmoz Global Pvt.Ltd
Researchmoz
+1-518-621-2074
sales@researchmoz.us
Source: EmailWire.Com
Source: EmailWire.com
Submit press release on hosting | Submit your hosting website
|
|