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(Hosting-NewsWire.com, November 22, 2012 ) Houston, TX -- As its Windows 8 software and new Surface tablet reach consumers, Microsoft is training its sales staff to help customers understand the difference between its latest software versions.
Windows RT tablets, including the Surface, use ARM chips and come with a version of Windows 8 incompatible with older Windows software.
On the other hand, Windows 8 and Windows Pro devices - which will include an as yet unreleased Surface tablet designed for higher performance - use Intel chips and can run the enormous catalog of older Windows programs.
"Compatibility is a huge, huge issue," said Bob O'Donnell, an analyst at IDC. "They need to be clear on how [RT] differs from x86 (shorthand for Intel-based) tablets.” He added that many customers will not know the difference and will expect RT to run older Windows software.
Regarding the training, Microsoft provided the following statement to CNET:
“We are working to ensure our store teams provide a great experience to our customers purchasing Surface or a new Windows 8 PC.
We are not yet selling Surface, Windows 8 or Windows RT devices in our stores -- by GA (General Availability) on 10/26, all team members will be fully trained on helping customers know which choice is right for them.
We will be training our team members to ask qualifying questions to help determine their customers' needs and the best products to fill those needs and recommend the right device and by GA, store associates on average will have completed more than 15 hours of training on Windows and Surface.”
Microsoft offers consumers some insights into the differences between the two software versions on a new Surface web page entitled “Help Me Choose.”
Under “Operating System,” the page includes the following description: “Windows RT is an exciting new version of Microsoft Windows that is built to run on ARM-based tablets and PCs. Works exclusively with apps available in the Windows Store." "The two devices are going to be virtually identical, but the two chips inside determine which software actually works with it - or not," said O'Donnell. "That's a pretty hard message to sell because you have to sell one against the other. [For RT, Microsoft is saying] 'you don't need compatibility because it's all fresh and new.' But then to sell x86, 'of course you need compatibility,'" he said.
About AzumaLearning.com:
AzumaLearning.com (http://www.azumalearning.com/) offers online computing and IT training videos. The company’s self-study courses deliver software demos, classroom-like lectures, and video lessons. Some of the courses come with PDF files and hands-on labs designed to deliver practical experience and reinforce the curriculum.
Azuma Learning
Benjamin Wrights
4157669098
news@postpressrelease.com
Source: EmailWire.Com
Source: EmailWire.com
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